Wholesale Policy

At Arabigo Coffee Roastery, we are committed to providing our wholesale partners with exceptional coffee beans and reliable service. However, due to the seasonal nature of coffee production and market volatility, certain conditions apply to our wholesale agreements. Please carefully read the policy below before entering into a wholesale arrangement with us.

1. Eligibility for Wholesale

Wholesale partnerships are available to businesses such as cafes, restaurants, retailers, and specialty shops. To apply, please provide your business details, including your company name, location, and TIN, if applicable.

2. Minimum Order Quantity

Wholesale orders require a minimum purchase amount to qualify for wholesale pricing. The specific minimums will be communicated during the onboarding process and may vary depending on the coffee product or equipment ordered.

3. Seasonal Availability

Coffee beans are a seasonal agricultural product, and their availability may fluctuate throughout the year based on harvest cycles and sourcing regions. We make every effort to ensure a steady supply of beans, but there may be times when specific coffee varieties or origins are limited or unavailable.

Advance Notice: We will provide advance notice of any potential shortages or supply issues whenever possible.

Seasonal Offerings: We offer seasonal coffee varieties as they become available. These offerings may be subject to limited stock and are offered on a first-come, first-served basis.

4. Price Volatility

The global coffee market is subject to frequent fluctuations in price due to various factors, including changes in coffee harvests, global supply chain disruptions, currency exchange rates, and environmental conditions. As a result, our wholesale prices may vary during the year.

Price Adjustments: We reserve the right to adjust our wholesale prices based on market conditions. Any price changes will be communicated in advance, and we will strive to provide reasonable notice of these changes.

Price Lock-in: In some cases, we may offer price lock-ins for certain periods, subject to agreement and volume commitments.

5. Payment Terms

Our standard payment terms for wholesale orders are as follows:

New Partners: For first-time wholesale partners, full payment is required upfront before shipping the order.

Ongoing Partners: For established wholesale partners, we may extend payment terms on a case-by-case basis, typically Net 7 or Net 14, depending on the volume and frequency of orders.

Late Payments: Payments not received within the agreed-upon terms may result in delays in fulfilling future orders or suspension of the wholesale account.

6. Shipping and Delivery

Wholesale orders are typically shipped within 3-7 business days after payment is confirmed, depending on the size of the order and the availability of coffee beans.

Shipping Costs: The customer is responsible for all shipping costs unless otherwise agreed upon in writing.

7. Quality and Freshness

We roast all our coffee beans to order, ensuring freshness for our wholesale partners. However, due to the perishability of coffee, we recommend purchasing quantities that can be sold within a reasonable time frame to maintain product quality.

Freshness Guarantee: We guarantee the freshness of our coffee beans at the time of delivery. Coffee beans should be stored in a cool, dry place and consumed within 6-8 weeks of roasting for optimal flavor.

8. Returns and Refunds

We do not accept returns or offer refunds for wholesale coffee orders due to the perishable nature of the product. If there is an issue with the quality or condition of the coffee upon receipt, please notify us within 48 hours, and we will work with you to resolve the issue, including offering a replacement if necessary.

For equipment, returns will be handled in accordance with our Return, Refund, and Exchange Policy.

9. Custom Orders and Private Labeling

We offer custom roasting profiles and private-label options for wholesale partners interested in developing their unique coffee blends. Please contact us to discuss custom orders, which may require additional lead time and volume commitments.

10. Communication and Support

We value our wholesale partners and are committed to providing ongoing support to help your business thrive. If you have any questions, need product recommendations, or require assistance with placing orders, please do not hesitate to reach out to our team at arabigocoffeeph@gmail.com.

11. Force Majeure

In cases of unforeseen circumstances such as natural disasters, political instability, or global supply chain disruptions, Arabigo Coffee Roastery reserves the right to delay or cancel orders without liability. We will communicate any such issues to our wholesale partners as soon as possible.

Thank you for choosing Arabigo Coffee Roastery as your wholesale coffee partner. We look forward to building a long-term relationship and contributing to your business’s success. Please reach out to us at arabigocoffeeph@gmail.com to learn more or to begin the wholesale process.